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Return and Refund Policy

General:

a. We want you to be completely satisfied with your purchase from Starmeg Resources.

b. This Return and Refund Policy applies to all products purchased directly from our website.


Eligibility for Returns:

a. To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when you received it.

b. Certain products, such as perishable goods, gift cards, and downloadable software, may not be eligible for return. We will specify any exceptions on the product page or during the checkout process.


Return Process:

a. If you wish to return a product, please contact our customer support team within 7 days from the date of delivery.

b. Our customer support team will provide you with instructions on how to proceed with the return.

c. You may be required to provide proof of purchase, such as the order number or receipt, during the return process.


Return Shipping and Cost:

a. Unless the return is due to our error or a defective product, the buyer will be responsible for the return shipping costs.

b. We recommend using a trackable shipping method and obtaining a shipping receipt or proof of delivery, as we cannot be held responsible for lost or undelivered return shipments.


Refund Process:

a. Once the returned product is received and inspected, we will notify you of the approval or rejection of your refund.

b. If approved, refunds will be processed using the original payment method, and the amount refunded will be the purchase price minus any applicable restocking fees or return shipping costs.

c. Please allow 7 Days for the refund to be credited to your account, depending on your payment provider's policies.


Damaged or Defective Products:

a. If you receive a damaged or defective product, please contact our customer support team immediately.

b. We may require you to provide photographic evidence or other documentation to support your claim.

c. Depending on the circumstances, we may offer a replacement, refund, or repair for the damaged or defective product.


Restocking Fees:

a. In certain cases, a restocking fee may be applied for returns of non-defective products or products returned for reasons other than our error.

b. The restocking fee, if applicable, will be deducted from the refund amount.


Non-Refundable Items:

a. Certain items may be non-refundable, such as personalized or custom-made products, clearance or final sale items, or items specifically marked as non-returnable.

b. We will clearly specify any non-refundable items on the product page or during the checkout process.


Changes to the Return and Refund Policy:

a. We reserve the right to modify or update this Return and Refund Policy at any time without prior notice.

b. Any changes to the policy will be effective immediately upon posting on our website.